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Home > Recruitment > Service Supervisor (Khao Yai Campus)

Service Supervisor (Khao Yai Campus)

DUTIES AND RESPONSIBILITIES:

  • Direct the services operation in the sections of catering, laundry and housekeeping.
  • Be proactive in ensuring that the highest quality service is provided to customers in all areas.
  • Provide training and support to staff to ensure that the highest quality service is provided to customers.
  • Instill a ‘customer first service’ approach in all staff delivering food and beverages, laundry and housekeeping. 
  • Monitor all menus for nutritional value and develop menus that reflect the ‘East meets West’ ethos of the school.
  • Work within administrative guidelines, regulations, work directives and other service sources.
  • Identify problems and solutions in food and beverages, laundry and housekeeping products and service in coordination with both management and staff.
  • Plan and review the work of services staff to ensure conformance with established guidelines, methods, policies and procedures including directing the work schedules.
  • Review costs, expenses, pricing and trends in food and beverages, laundry and housekeeping service and recommend improvements.
  • Ensure high standards for safety, hygiene, sanitation and quality.
  • Oversee equipment maintenance and request to repair or replace.
  • Investigate and resolve complaints regarding quality of services.
  • Identify department training needs. Review and approves training materials and programs in coordination with the human resources staff.
  • Maintain and provide service staff with current information on emergency procedures.
  • Report any health or safety hazards to the School Manager / Head of Campus.
  • Performs other duties as assigned by the School Manager / Head of Campus.

 QUALIFICATIONS:

  • Bachelor’s degree in any field.
  • Male / Female, age 30 years and older.
  • Good computer skills especially in MS Office.
  • Good command of English language oral and written skills.
  • Experiences in the hospitality industry with one year in a supervisory position preferred.
  • Confident.
  • Good attitude, well organized and be flexible.
  • Leadership skills.
  • Ability to work under pressure and timeline.
  • Very detail oriented and service minded.
  • Good communication and execution skills.

TO APPLY :

  • Send an email in PDF file only with the following documents;
    • CV and a letter of application addressed to the Head of Campus via personnel_ky@sis.edu
    • Degree and transcript from the College / University / Education Institute
    • Contact details of 2 professional referees, one being your current Head in the Organisation.
    • Recent photograph
  • Please note that St. Stephen's International School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening, including an enhanced criminal record disclosure and other standard pre‐employment safeguarding checks.
  • The school reserves the right to appoint earlier if a suitable candidate is identified.
  • Interviews will be held at the Khao Yai campus.